​​​​​​Pubs Code 2016​

Pubs Code 2016, which was introduced in July 2016, applies to Ei Group and all its leased and tenanted publicans as we are the landlord of more than 500 tied pubs.

The regulations which can be found here, define our obligations to our tied publicans and provide guidelines for processes governed by the Code. You will find documents on our website which provide the information we are required to provide to you under the Code, such as types of agreements, repairing obligations, the support provided by Ei Group and much more.

As the Code is complex and timings are critical, the Pubs Code Adjudicator, (PCA), has issued a number of fact sheets and flow charts on his website to provide guidance, which can be accessed here. You will also find contact details including a phone number, address and on-line enquiry form. The PCA’s role is to oversee the operation of the Pubs Code, arbitrate disputes and investigate alleged breaches.

To ensure you understand the Code and are fully prepared it is important to take Independent advice throughout your relationship with us. This should include accounting, legal and property services, plus any others where you feel you need additional understanding and support.

If you have any Pubs Code specific questions or concerns, you should address your email to pubscode@eigroupplc.com where it will be responded to promptly.

Useful information

Pubs code email address at Ei Group: pubscode@eigroupplc.com​​

Pubs Code Adjudicator details

General Enquiries
To contact the Office of the Pubs Code Adjudicator tied-tenants can either:

  • Complete the online enquiry form
  • Call 0800 528 8080
  • Write to: The Office of the Pubs Code Adjudicator, Lower Ground, Victoria Square House, Victoria Square, Birmingham, B2 4AJ 


The telephone enquiry line is open:

  • Monday to Thursday 9:30 to 17:00
  • Friday 9:30 to 16:00 


Referrals for Arbitration

There is a difference between a general enquiry and a formal referral to the PCA for arbitration. Only tied tenants (and the Pub Owning Business in relation to Market Rent Only disputes), or those authorised to act on their behalf, can make a referral.

More information can be found on the
PCA's website

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