​​​​​​Pubs Code 2016​

The Pubs Code 2016 is government legislation which sets out our commitments to you, clearly and in the simplest possible terms the way in which we will work together with you in your ei publican partnerships pub.

If you decide to take on an ei publican partnerships pub, we want you to be well prepared, fully aware of the contractual relationship that you are signing up to and confident in the support that you will receive whilst working in partnership with our team. Of course, you will be accepting certain obligations and we want to ensure that there is nothing in the 'small print' to catch you out, and that there are no surprises waiting around the corner. Failure by either of us to fulfil the obligations and responsibilities under your agreement or this Code could adversely affect the nature of our business relationship. We strongly recommend that you take independent professional advice to assist your understanding of your obligations and the protection afforded by this Code. This is a government document and as such ei publican partnerships are unable to advise or provide an explanation of the Code to you, however, you will find many other documents which explain our policies and procedures by visiting our website, and you will also find links to many other useful sources of information.

Whilst your formal lease or tenancy agreement will always be the legally binding contractual relationship between us, we are also legally bound by the commitments made in the Pubs Code. A copy of the Pubs Code 2016 is always available on our website and a revised copy will be made available as soon as updates have been made by the government and the legislation reissued.

We are unable to offer advice or opinions on this legislation so if you have any questions, please contact the Pubs Code Adjudicator, who is able to provide information and guidance on the Code​.

The Pubs Code Adjudicator issues guidance on their website in the form of fact sheets and flow charts which may help your understanding of the Code and its processes. If you need further guidance you can contact the Pubs Code Adjudicator using the methods shown below:

Useful information

Pubs code email address at Ei Group: pubscode@eigroupplc.com​​

Pubs Code Adjudicator details

General Enquiries
To contact the Office of the Pubs Code Adjudicator tied-tenants can either:

  • Complete the online enquiry form
  • Call 0800 528 8080
  • Write to: The Office of the Pubs Code Adjudicator, Lower Ground, Victoria Square House, Victoria Square, Birmingham, B2 4AJ 

The telephone enquiry line is open:

  • Monday to Thursday 9:30 to 17:00
  • Friday 9:30 to 16:00 

Referrals for Arbitration

There is a difference between a general enquiry and a formal referral to the PCA for arbitration. Only tied tenants (and the Pub Owning Business in relation to Market Rent Only disputes), or those authorised to act on their behalf, can make a referral.

More information can be found on the
PCA's website

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