​​​​​​​​​​​​Our publicans​​

​We are totally committed to empowering our publicans to develop and run great British pubs for the benefit of their local communities. Our Community Heroes Awards celebrates their achievements, commitment and dedication. ​​​

​At the heart of every successful pub is a great publican. Our philosophy is to empower our publicans to run thei​r pub business, their way.  We offer all the help and support they require to develop a successful business. This includes business-building activities to increase footfall, extend customer dwell time, improve their margin through great product deals and increase their turnover.

Our publicans also enjoy access to industry leading training courses designed for people new to the business as those with many years experience. 

We encourage feedback and suggestions so that we can strive to provide them with the highest levels of help and support throughout their time as our publicans. Regular feedback can be provided via their Regional Manager and Divisional Manager and we also have an annual Publican Survey.

To find out about some of our award winning publicans and community heroes winners visit the award winning publicans​ area of this website.